Why would I want to co-operate?

Increasingly a closer, more reciprocal relationship between the outsourcing provider and third party advisor is required that ensures stronger governance and accountability. In this more heterogeneous environment, the advisor acts as a trusted advisor to the client, stringently reviewing the providers’ performance and ensuring that the outsourcing contract is open, honest and much less likely to fail. This development will prevent outsourcing suppliers taking on work they don’t have the necessary expertise and capacity to carry out.

I wrote this for an article coming out next month. Now if only some of the major outsourcing providers would take notice…